FAQs

  • Q: Where do I drop off Sanger Sequencing samples?
    A: Drop locations:

    • RRC Common Room
      E-312 Medical Research Building (MSB)
      835 S Wolcott Ave
      Chicago, Illinois 60612
      Same Day Service samples have to be submitted before 10:00 AM
      Standard Service samples have to be submitted before 10:30 AM
    • RRC DNA Services MBRB Drop Box
      3209 Molecular Biology Research Building (MBRB)
      900 S Ashland Ave
      Chicago, Illinois 60607
      Same Day Service samples have to be submitted before 8:30 AM
      Standard Service samples have to be submitted before 8:30 AM
    • RRC DNA Services SES Drop Box
      110 Science and Engineering South (SES)
      845 W Taylor St
      Chicago, IL 60607
      Same Day Service is not offered in this location
      Standard Service – when submitting your samples in this location, you have to email ccchau@uic.edu and mradke2@uic.edu

 

  • Q: Where do I drop off other than Sanger Sequencing samples?
    A: After your request has been received on iLab by a staff member, they will contact you about your sample drop off time and location. Please note that only the technician that is assigned to the project can receive your samples.

 

  • Q: Where do I pick up IDT packages?
    A: RRC Common Room
    E-312 Medical Research Building (MSB)
    835 S Wolcott Ave
    Chicago, Illinois 60612

 

  • RRC DNA Services MBRB Drop Box
    3209 Molecular Biology Research Building (MBRB)
    900 S Ashland Ave
    Chicago, Illinois 60607

 

  • RRC DNA Services SES Drop Box
    110 Science and Engineering South (SES)
    845 W Taylor St
    Chicago, IL 60607

 

  • Q: How do I cite the core?
    A: (for example): Sequencing was performed at the DNA Services (DNAS) facility within the Research Resources Center (RRC) at the University of Illinois at Chicago (UIC).

 

  • Q: How do I register with IDT? 
    A: To order oligos from IDT with discount and free shipping, you MUST use this link to register: http://idtdna.com/uic/Your IDT oligos will be delivered at the drop off location you have indicated in your order.

 

  • Q: How do I register for BaseSpace?
    A: Please refer to this page.

 

  • Q: How do I register my payments sources? 
    A: Please refer to this page.

 

  • Q: How do I register with iLab? 
    A: Please refer to this page.

 

  • Q: Who do I contact with questions? 
    A: Please refer to staff directory. Email is the quickest and easiest way reach the staff.

 

  • Q: Whom should I contact for administrative assistance?
    A: Please email our admin team at rrcadmin@uic.edu

 

  • Q: Who should I contact for technical assistance on RRC Websites?
    A: Please submit an iLabs ticket with the Scientific Computing Core